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0D5KZ00000rscMV0AYOkta Identity EngineAccess GatewayAnswered2025-05-30T18:01:12.000Z2025-05-29T07:45:45.000Z2025-05-30T18:01:12.000Z
  • Paul S. (Okta, Inc.)

    Hello @HajimeM.29981 (Customer)​ Thank you for posting on our Community page!

     

    In this case you will need to reach out to your Okta administrator/Helpdesk or internal IT support so that they can reset your MFA for the account. Unfortunately from our side we do not have access to perform this request.

     

    Thank you for reaching out to our Community and have a great day!

    --

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  • Paul S. (Okta, Inc.)

    Hello @HajimeM.29981 (Customer)​ Thank you for posting on our Community page!

     

    In this case you will need to reach out to your Okta administrator/Helpdesk or internal IT support so that they can reset your MFA for the account. Unfortunately from our side we do not have access to perform this request.

     

    Thank you for reaching out to our Community and have a great day!

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Collect them all. Learn a new skill and earn a new Okta Learning badge

    Expand Post
    Selected as Best
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I can't log in anymore because I replaced my iPhone model.