SC2.42873 (Customer) asked a question.
Locked out after changing Authorization Server rules – getting 401 even as admin
Hi,
I’m using an Okta Developer Trial account. I updated the Authorization Server policies and added some group rules. After that, I was completely locked out — even my admin account gets a 401 Unauthorized error when trying to sign in.
I’ve tried:
- Logging in directly via my Okta domain in incognito mode
- Confirming my user was part of the allowed group before being locked out
- I don’t have a backup admin account
I can’t access the Admin Console to undo the changes. I need help restoring access or resetting the policies.
Thanks in advance.
Hi @SC2.42873 (Customer) Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of getting Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
Hey @Mihai N. (Okta, Inc.) ,
Thank you, seems like the only option i have is creating another account.
That sucks, appreciate it though.