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0D5KZ00000krrwQ0AQOkta Classic EngineAdministrationAnswered2026-06-08T09:01:14.000Z2025-05-01T20:37:25.000Z2025-05-30T17:38:21.000Z

04aog (04aog) asked a question.

May 1, 2025 at 8:37 PM
How to delete tenant/org when unable contact any form of support?

I'm looking to delete our tenant/org and support has made themselves completely unreachable.

The support@okta.com is just an autoreply directing to the community or to open a case. Fine.

I go to open a case and I'm presented with a page saying that I don't have access to open a case and to contact my super admin but I AM the super admin.

I don't have the menu option here on the support site to find my customer ID for phone support or the names of an Account Rep or CSM.

 

Any ideas?

  • 1 answer
  • 208 views

  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @04aog (04aog)​ , thank you for contacting Okta Community.

     

    If you are asking about free accounts, those are no longer entitled to support. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.

     

    Free orgs can be decommissioned on demand by emailing us at community@okta.com. Here are some things to consider if you choose to request your org's decommissioning:

    • You need to send the request from the email address of the Super Admin account of that org. Include the URL of the org you want decommissioned.
    • The process will be initiated upon your request, but it is not immediate. Someone from our team will let you know once it has been completed.
    • Once decommissioned, the org becomes inaccessible. In other words, nobody can log in anymore, and all data in the org is lost.
    • If you want to create another org at some point in the future, you may need to use a different email address. This constraint was set in place for security reasons.

     

    This process does not apply to paid accounts. Paid accounts need to reach out to their assigned Account Executive and go through a different process.

     

    Regards.

    --

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  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @04aog (04aog)​ , thank you for contacting Okta Community.

     

    If you are asking about free accounts, those are no longer entitled to support. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.

     

    Free orgs can be decommissioned on demand by emailing us at community@okta.com. Here are some things to consider if you choose to request your org's decommissioning:

    • You need to send the request from the email address of the Super Admin account of that org. Include the URL of the org you want decommissioned.
    • The process will be initiated upon your request, but it is not immediate. Someone from our team will let you know once it has been completed.
    • Once decommissioned, the org becomes inaccessible. In other words, nobody can log in anymore, and all data in the org is lost.
    • If you want to create another org at some point in the future, you may need to use a different email address. This constraint was set in place for security reasons.

     

    This process does not apply to paid accounts. Paid accounts need to reach out to their assigned Account Executive and go through a different process.

     

    Regards.

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Collect them all. Learn a new skill and earn a new Okta Learning badge.

    Expand Post
    Selected as Best
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How to delete tenant/org when unable contact any form of support?