VladimirB.45940 (Customer) asked a question.
I had to update expired Security certificate. On My screen, security certificate has correct expiration date. All mt DNS related entries had been propagated with AWS Rty53 for over a year. What is going on? I have dead website for 3 days. I am on the free-tier, so I can't open support ticket, yet this is clearly tech support issue.
Hello @VladimirB.45940 (Customer) Thank you for posting on our Community page!
Usually this issue is happening when the DNS miss-match between the CNAME in Okta and the place you have the domain registered into.
I would recommend a flush of DNS to see if that resolved anything.
Please also see a similar discussion on our Developer forum:
https://devforum.okta.com/t/custom-url-domain-configuration-not-working/5238
Thank you for reaching out to our Community and have a great day!
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@Paul S. (Okta, Inc.) How do I find my CNAME in OKTA? Keep in mind that I have not experienced any problems with this prior to this weekend
Record name
Record type
CNAME
Value
ec2-18-220-87-197.us-east-2.compute.amazonaws.com
How do I flush DNS cache and where?
@Paul S. (Okta, Inc.) : I just do not understand why replacing an expired secure certificate is creating such an issue
Hello @VladimirB.45940 (Customer) Not sure what could cause this. You can try to redo the process.
Also Flush DNS needs to be done from the place where you got the domain.
@Paul S. (Okta, Inc.) Thank you for point me out into correct direction. Here is solution:
For whatever reason, why CNAME pointing to AWS EC2 instance did work for almost two years until this weekend is beyond me. I am not an infrastructure developer. I hope that this answer helps someone.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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@Paul S. (Okta, Inc.) Thank you for point me out into correct direction. Here is solution:
For whatever reason, why CNAME pointing to AWS EC2 instance did work for almost two years until this weekend is beyond me. I am not an infrastructure developer. I hope that this answer helps someone.