DanM.34740 (Customer) asked a question.
Why is device assurance looking at the encryption on external drives?
Okta documentation states: Disk encryption: Indicates if the hard disk of your device is encrypted with BitLocker.
Yet when an external hard drive is plugged in, Okta assess this drive as if it were internal (seeing as the log states 'ALL_INTERNAL_VOLUMES') and requires it to be encrypted with BitLocker in order to pass this requirement.
All the documentation leads an admin to believe you're enforcing only the internal hard drive/s be encrypted.
Hello @DanM.34740 (Customer) Thank you for posting on our Community page!
In this case there could be 2 issues:
Either the configuration is setup so that the external drive is seen as internal.
Or at this time Okta is unable to distinguish the external hard drive as external and it sees it as internal.
You can check this doc, maybe this helps in resolving this issue:
https://support.okta.com/help/s/article/disk-encryption-type-is-reported-as-none-while-bitlocker-is-enabled?language=en_US
Additionally I would recommend to open a case with Support for additional investigation or information on this matter, as they'll be able to access additional tools and resources to help you get to the bottom of it.
Thank you for reaching out to our Community and have a great day!
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