User16629966865584978414 (Customer) asked a question.
Hello,
I'm testing Device Assurance. I require MacBook laptops to be encrypted to access an Okta title.
I tested it with a laptop that had FileVault turned off but it let me open Okta title. Access should have been denied. I tested it out with the Windows Device disk description and it worked. I was not able to access the Okta title when my BitLocker was turned off.
Could you please advise ?
Best, Adrian
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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Hello @User16629966865584978414 (Customer) Thank you for reacting out to our Community!
With Device assurance there are a few steps that need configuration, please make sure that all policy's are setup properly as per our documentation here: https://help.okta.com/oie/en-us/Content/Topics/identity-engine/devices/device-assurance.htm
When you are conducting tests, please also verify the System log and review if you have hit the correct policy and rule. One reason for the policy not being triggered would be hitting a different policy when you have authenticated into Okta and/or accessing an application.
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Thank you for your answer. It’s all set up according to the instructions and the right policy is being triggered. What I found out is that when my FileVault is turned off, Okta Verify health check still shows it as ,, Disc is encrypted “. So Okta verify is performing health check incorrectly. I’m trying to find out why
Best, Adrian
I would recommend to open a case with Support to review the logs/back-end logs and see what would cause this false positive to show up and allow you to access the application.