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0D5KZ00000i8GiL0AUOkta Identity EngineAccess GatewayAnswered2025-04-30T18:01:38.000Z2025-04-22T12:49:40.000Z2025-04-30T18:01:38.000Z
  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @EvaH.36835 (Customer)​ , thank you for contacting Okta Community. 

     

    If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.

     

    If you are the Super Admin of an Okta org, I recommend that you open a Support ticket (Customer Support Account ID number required) so one of our engineers can analyze it and provide in-depth troubleshooting.

    Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account, but are interested in upgrading, you can contact our Sales team

     

    Regards. 

    --

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  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @EvaH.36835 (Customer)​ , thank you for contacting Okta Community. 

     

    If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.

     

    If you are the Super Admin of an Okta org, I recommend that you open a Support ticket (Customer Support Account ID number required) so one of our engineers can analyze it and provide in-depth troubleshooting.

    Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account, but are interested in upgrading, you can contact our Sales team

     

    Regards. 

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Collect them all. Learn a new skill and earn a new Okta Learning badge.

    Expand Post
    Selected as Best
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