8cztx (8cztx) asked a question.
I am the only super admin for our organization. My access to Okta relied on Okta Verify. My smartphone died so I need to reset my MFA but I have no way to get into Okta to do so. Is there a workaround? Or does Okta Support need to reset it? I am using the free Okta Preview.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @8cztx (8cztx) Thank you for posting on our Community page!
Free trial/Developer account credentials or MFA cannot be reset by anyone outside of the primary account administrator. Therefore, Okta is unable to access or reset your username and password or MFA.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
Also please note that if you have a Paid Service with Okta, you can open a case with support for additional assistance.
Thank you for reaching out to our Community and have a great day!
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Thank you, Paul. We found a workaround: my coworker is an Org Admin so she was able to temporarily disable Okta Verify as an MFA, which forced me to choose another MFA option. We now have 3 super admins, as recommended, and we're making some other changes to avoid this situation in the future.