admink.52338 (Customer) asked a question.
Delegated Authentication Timeout | Zoom SSO not working for single user
We have one user that has never been able to sign into zoom workplace on their iphone. They press SSO and then go through the okta sign-in on their browser, and when it redirects to the zoom app, it just sends them in a loop.
The Okta logs are consistently saying "Delegated authentication request timed out. Ensure that the agent for your directory is connected to Okta" and Failure INVALID_CREDENTIALS. The user changed their password recently, and is using it for their laptop and email, furthermore, they get a successful mfa push after entering it on their SSO configuration.
The logs on one of our Okta sync servers only refer to it as a logonuser failed with error code 1326
Hi @admink.52338 (Customer) , Thank you for reaching out to the Okta Community!
If the Okta System Logs reference a Delegated Authentication issue, I would recommend starting by looking at the AD logs as well as the user's sync status to ensure the information was properly pulled into Okta from AD. Check for any Replication issues if you have multiple AD servers configured (example: older post). I suspect that the Zoom SSO issue will be resolved as soon as the Delegated Authentication issue is clarified.
The Okta Community Questions forum isn't really meant for in-depth troubleshooting.
If you have an account with us and are a SuperAdmin/Case Admin, please open a case to work with my colleagues from the Support Team to investigate this further. They'll be able to access additional tools and resources to help you get to the bottom of it.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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