AlfredZ.99560 (Customer) asked a question.
We are experiencing an issue where emails are bouncing back, causing OKTA to blacklist the affected email address [redacted by moderator]
Based on our Internal discussion, before there's a support tab in the upper right-hand corner where we can request to unblock these users. Could you guys please assist in removing the affected user in the blacklist?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @AlfredZ.99560 (Customer) , Thank you for reaching out to the Okta Community!
Once you've made the necessary checks/changes on your provider side, you can check the option in the following guide:
How to Unblock an Email Address from the Okta Email Address Bounce List via API
Beyond that, if you have a paid account with us, you can open a case (SuperAdmin/Case Admin permissions required) with the Okta Support team to check if Okta back-end changes need to be made.
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Hope my answer helps!
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Hi Mihai,
can you help me unblock this user -> [REDACTED by moderator]
This user will onboard today and we need to re-send her email access invite for her to successfully onboard.
Hi @AlfredZ.99560 (Customer) . Please note that the public forum is not the appropriate channel for this type of request.
If you have exhausted the self-service options previously mentioned, the you will need to open a case to work with the Okta Support Team for further investigation.
Regards.
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