qgs7l (qgs7l) asked a question.
Hi i've been tinkering around with authentication options on my dev okta account, and now i am unable to login. whenever i login using admin credentials i'm getting 403
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @qgs7l (qgs7l) , thank you for contacting Okta Community.
Please try using a private browsing session, like Chrome's Incognito mode. Sometimes corrupted cookies can cause a 403 error to appear. If you gain access in a private browsing session, all you have to do is clear your cache and cookies in your regular browser.
However, if it is the result of misconfiguration, you will continue to see the 403 error in a private browsing window. If you have a second Super Admin user in your org that isn't affected by the changes you've made, you can use it to access the Admin Console and undo these changes.
Once all access is lost to an org's Admin Console, the only way to regain it is through a support ticket. Opening a support ticket is exclusive to paid accounts.
If you have a paid account, you can open a ticket at support.okta.com or by calling the support line (Customer Support Account ID number required). If you encounter trouble opening a ticket despite having a paid account, please reach out to your company’s assigned Account Executive or Customer Success Manager.
You may also create a new free trial or developer account. However, you will need to use a different email address. This limitation was set in place for security reasons.
If you only have a free account and are interested in upgrading to one of Okta's business plans, don't hesitate to contact our Sales team.
Regards.
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Hi, thanks for reply, yes other admins are also locked out unfortunately, so i created a new dev okta using my gmail but when i try to assign superadmin to a user im getting following error This is a protected action, requiring step-up authentication for verification. in User list section it's showing my status as Password reset but i logged in using Google so i didn't set a password. What should i do to be able to assign superadmin to a user in this case.
@qgs7l (qgs7l) A user would need to have a password and at least one MFA factor set up and functional in order to receive admin privileges. Without MFA, the user won't have access to the Admin Console of the org. If you have access to the Admin console with the Google-linked account, try to create another user in Directory > People and then assign super admin rights to that account.
Regards.
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