Okta Provisioning Fails With Invalid API Credentials Error

Okta generates a provisioning error when the credentials for the application API connection are invalid. Re-authenticating the API integration in the Okta Admin Console resolves this issue. The following error appears on the Okta dashboard during the provisioning flow:

Automatic provisioning of user <username> to app <app name> failed: The credentials used to connect to the API were invalid; please check your configuration

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Application Provisioning
• Application Programming Interface (API)

The error occurs because the credentials for the application API connection are invalid.

What resolves the invalid API credentials provisioning error?

Re-authenticate the application API integration in the Okta Admin Console and retry the failed provisioning tasks.

1. Navigate to the Okta Admin Console and go to Applications > Applications.
2. Select the affected application.
3. Go to the Provisioning tab and select Integration.
4. Select Edit.
5. Select Re-authenticate with <app name>.
6. Sign in to the application as an administrator.
7. Verify that a message appears confirming the successful authentication.
8. Select Save.
9. Navigate to Dashboard > Tasks.
   
10. Select the failed task and select Retry Selected.