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0D54z0000AJRzScCQLOkta Classic EngineAdministrationAnswered2026-03-21T09:00:27.000Z2025-02-17T21:43:06.000Z2025-02-28T17:31:31.000Z

co1xq (co1xq) asked a question.

Unable to Activate Okta Account

Hello! I am signed up for an OKTA Free-Trial account, I was sent an activation email and when I clicked the link, I got the following error

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  • Hi @co1xq (co1xq)​ , Thank you for reaching out to the Okta Community! 

     

    Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.  You can also review the recovery process mentioned in this article

    Based on the fact that you are saying this happened as part of the sign-up process, the only option left is to try setting up a new trial org. 

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

     

    --

    The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today.

    Expand Post
    Selected as Best
  • Hi @co1xq (co1xq)​ , Thank you for reaching out to the Okta Community! 

     

    Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.  You can also review the recovery process mentioned in this article

    Based on the fact that you are saying this happened as part of the sign-up process, the only option left is to try setting up a new trial org. 

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

     

    --

    The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today.

    Expand Post
    Selected as Best
This question is closed.
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Unable to Activate Okta Account