BlayneG.00162 (Commonwealth Savers) asked a question.
On Premise RSA Setup
I am currently trying to add RSA SecureID as an option in Okta, I have the agent setup internally and pointed to our RSA radius server and can see the connections being passed to it and accepted, but the RSA id setup fails. I have looked at the verbose agent logs and don't see any indication that there is an issues. Are there any other logs I can check within okta or in the agent that can lead to picking out what the issue may be?
Hi @BlayneG.00162 (Commonwealth Savers) , Thank you for reaching out to the Okta Community!
You can also check the Okta System Logs if the setup got to a far enough step and failing during testing. As for known issues, SSL Pinning has been linked to errors during installation.
The Okta Community Questions forum isn't really meant for in-depth troubleshooting.
If you have an account with us and are a SuperAdmin/Case Admin, please open a case to work with my colleagues from the Support Team to investigate this further. They'll be able to access additional tools and resources to help you get to the bottom of it.
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Hope my answer helps!
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