00ufql5givDTyyeGQ0h1.5317507340521604E12 (Customer) asked a question.
Enabled Posession Factor for my dev tenant and now unable to login to the admin console even via admin credentials.
Unable to login to my https://dev-85025145.okta.com/ tenant as unintentionally I have enabled posession factor for administrator and end-users .Currently I am not able to login to my Okta admin console because of it can you please delete the posession factor so that I can use my username and password for authentication.
Hi @00ufql5givDTyyeGQ0h1.5317507340521604E12 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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