User17369606041144141826 (Customer) asked a question.
I am the admin (probably the only admin) for this portal. The other admins left the organization. I was updating some setting, but all of a sudden I found myself locked out. It simply says “Unable to Sign In”, I am getting below email when trying to reset my password. I do Not think my password has changed, I successfully logged into this Help Center with the same credentials, but somehow I am stuck at Login page.
When I tried "forgot password" approach, I got email says:
A password reset request was made for your Okta account. If you did not make this request, please contact your system administrator immediately.
At this time your password can only be reset by an administrator. To send them a request, go to your Sign-in Help page. Then click the Request help link.
Hi @User17369606041144141826 (Customer) Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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