tybph (tybph) asked a question.
We would like to use Okta FastPass on our handheld terminals.
In the past we have had Okta Verify on them but with the latest version and Android 11 it does not want to install.
We are testing with a Zebra MC33x with pistol grip (and without a builtin camera).
Is there a compatibility issue or something else blocking it?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @tybph (tybph) Thank you for posting on our Community page!
At this time Android 11 is no longer supported for Okta Verify. Please see below the supported versions of Okta Verify:
https://help.okta.com/en-us/content/topics/miscellaneous/okta-verify-platforms.htm
Thank you for reaching out to our Community and have a great day!
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Hello Paul,
We have upgraded the terminal to Android 14 but it still does not want to install.
This model with a pistol grip does not have a camera, is this mandatory?
Hello @Paul S. (Okta, Inc.)
Thank you very much for pointing this out.
As the Zebra MC33X seems to have an upgrade to Android 14 I still have good hope it will work out in the end.
Kind regards,
Ronald
Hi @Paul S. (Okta, Inc.)
The terminal is running Android 14 build 14-23-05.00-UG-U03
Is there still some kind of version conflict?
Also having the same issue on a Zebra MC9400, running Android 13-15-17.00-TG-U00
Unable to push from Intune:
Error code: 0xC7D24FBC
The application can’t be installed because it is incompatible with the device.