qw7q6 (qw7q6) asked a question.
I am importing AD users into Okta and few users I can't import because of error 500. I looked inside AD for obvious problems like whitespace in the mail address as I am mapping email address to okta username.
Received a 500 server error. Please check your System Log for more details or try your request again.
```
{
"actor": {
"id": "00ump0b9odRxWUnoN697",
"type": "User",
"alternateId": "yy@ccc.com",
"displayName": "Some User",
"detailEntry": null
},
"client": {
"userAgent": {
"rawUserAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36",
"os": "Windows 10",
"browser": "CHROME"
},
"zone": "null",
"device": "Computer",
"id": null,
"ipAddress": "1.2.3.4",
"geographicalContext": {
"city": null,
"state": null,
"country": "The Netherlands",
"postalCode": null,
"geolocation": {
"lat": 2.3824,
"lon": 6.8995
}
}
},
"device": null,
"authenticationContext": {
"authenticationProvider": null,
"credentialProvider": null,
"credentialType": null,
"issuer": null,
"interface": null,
"authenticationStep": 0,
"rootSessionId": "102yyRs2iS5T7uUjgNqQ_dQkw",
"externalSessionId": "102yyRs2iS5T7uUjgNqQ_dQkw"
},
"displayMessage": "Create okta user",
"eventType": "user.lifecycle.create",
"outcome": {
"result": "FAILURE",
"reason": null
},
"published": "2024-12-20T14:42:50.218Z",
"securityContext": {
"asNumber": 38930,
"asOrg": "yyyy",
"isp": "zzzz",
"domain": "nnnn",
"isProxy": false
},
"severity": "ERROR",
"debugContext": {
"debugData": {
"requestId": "ff926c41cd2d6b02c0ff4f96c2bf5d13",
"dtHash": "adf21e7a8ebf6c873115c1a1eda3b754af7c022574190a276596908b6cb6b434",
"errorMessage": "",
"requestUri": "/admin/app/active_directory/instance/0oamsf8c8cI3dtvZD697/users/confirm",
"url": "/admin/app/active_directory/instance/0oamsf8c8cI3dtvZD697/users/confirm?"
}
},
"legacyEventType": "core.user.config.user_creation.failure",
"transaction": {
"type": "WEB",
"id": "ff926c41cd2d6b02c0ff4f96c2bf5d13",
"detail": {}
},
"uuid": "afbdd519-bee0-11ef-bb29-a5daf613f7d4",
"version": "0",
"request": {
"ipChain": [
{
"ip": "1.2.3.4",
"geographicalContext": {
"city": null,
"state": null,
"country": "XYZ",
"postalCode": null,
"geolocation": {
"lat": 5.3824,
"lon": 6.8995
}
},
"version": "V4",
"source": null
}
]
},
"target": [
{
"id": "unknown",
"type": "NewUser",
"alternateId": "unknown",
"displayName": "Pero Matic",
"detailEntry": null
}
]
}
```
Hello @qw7q6 (qw7q6) , thank you for contacting Okta Community.
If you have a free trial org, the number of users you can import may be limited. To test if this is the issue, you can try importing fewer users and potentially deleting some user accounts from your org before import.
If that is not the case, then more in-depth troubleshooting may be needed. Opening a support ticket is one of the features available for paid accounts. If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required).
If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. There is a chance for a paid account to be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
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