00uulii39ORBEesZs2p1.5215569628835789E12 (Admin) asked a question.
Case Submit Permission Denied for Super Admin
As our super administrator, even after following the specific case permissions new resource/role/assignment for the ability to submit support tickets, the new Okta Help Center still informs me I don't have the necessary permissions to open a case/submit a help ticket. I'm at a total loss; I've followed the instructions and video to create this new assignment verbatim, but still have zero access to Okta support outside of these message boards.
Hi @00uulii39ORBEesZs2p1.5215569628835789E12 (Admin) , Thank you for reaching out to the Okta Community!
Please note that Support cases are not available for free developer/trial accounts.
If you have a paid or Okta Cloud Connect (limited number of support tickets) account, please email us at community@okta.com from the email address associated with an admin on the account to prove ownership, with the description of the issue and the affected Okta Org URL so we can locate your account.
From there, we can check to see if we can put you in touch with the Okta Support Team.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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