User17252945144543906459 (Customer) asked a question.
Need Help Upgrading to Okta Identity Engine Without Support ID
Hi everyone,
I'm currently managing Okta for my organization and am interested in upgrading to the Okta Identity Engine. However, I don't have a support ID, which seems to be required for contacting Okta Support directly.
Is there a way to proceed with the upgrade or get assistance without a support ID? Has anyone else faced a similar challenge? Any guidance or workarounds would be greatly appreciated!
Thank you in advance!
Hello @User17252945144543906459 (Customer) Thank you for posting on our Community page!
Please see article below on how to locate your Support ID:
https://support.okta.com/help/s/article/support-ivr-to-require-account-id-security-check?language=en_US
Please not that this information can also be provided by your Okta Account Executive or CSM.
Thank you for reaching out to our Community and have a great day!
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