User16334684015107428686 (Customer) asked a question.
Impossible to access Okta Dev Tenant - MFA Lost with New Phone
Hi all,
I lost the MFA token for my Okta Dev tenant:
[REDACATED BY MODERATOR]
There's no option for phone support since I don't have an active support account. The automated number (800-219-0964) simply redirects me to submit a case online since I don't have an active support account. I can't submit a case through the support portal (dev accounts don't have access to do this).
What is the resolution here if any? This is so circular it's mind boggling. I have access to the email for the admin account and the domain itself.
Hello @User16334684015107428686 (Customer) , thank you for contacting Okta Community.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
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