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0D54z0000AHAHcsCQHOkta Classic EngineAdministrationAnswered2024-11-21T15:53:09.000Z2024-11-19T14:45:09.000Z2024-11-21T15:53:09.000Z
locked out of admin account due to okta verify

I cannot login to my okta admin account because I am prompted for an okta verify code. It looks like I set this up in 2020 on a previous phone, but have never been prompted for an okta verify code between then and now so I missed transferring the account. I have no way to get an okta verify code, and seemingly no way to create a support ticket. There is no other user with admin rights to help me. Is there any way to get a support contact? Thank you.

 

Edit: I found a way to help myself using the unenroll factor API. Might be helpful for someone who is locked out but has an active API key. /api/v1/users/{userId}/factors/{factorId}


  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @User17320262507131256832 (Customer)​ , thank you for posting this workaround.

     

    Regards.

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locked out of admin account due to okta verify