User17302385924532911908 (Customer) asked a question.
Can't access my developer account
I'm trying to login with my developer account via the [Redacted by moderator] link with my credentials and I do see this:
"Sign In Denied
You do not have permission to access your account at this time. If you're wondering why this is happening, please contact your administrator."
I am huge fan of your product and been using and recommending this service to lots of projects and teams (included paid versions). How can I recover the access of this account?
Hello @User17302385924532911908 (Customer) , thank you for contacting Okta Community.
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required in all orgs, and no admins will be exempted.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
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