
0.01114 (Customer) asked a question.
on client: showign error that "log files does not exist"
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C:\Users\Demo-okta>sft session-logs export /var/log/sft/sessions/20241104T094005.2855-rdp-***-sd-NHAN-server2019-dev01-1-67289674-4c034b00351f593b49a11095.asa --format mkv --output /tmp
error: log file /var/log/sft/sessions/20241104T094005.2855-rdp-***-sd-NHAN-server2019-dev01-1-67289674-4c034b00351f593b49a11095.asa does not exist
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but on gateway: I've checked and confirmed that the file exists at the specified path.
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Hello @0.01114 (Customer) Thank you for posting on our Community page!
The Okta Community Questions forum isn't really meant for in-depth troubleshooting.
I have done some research on this matter but I was unable to find any additional documentation on this issue.
I would recommend to open a case with our Technical Support Engineers. They'll be able to access additional tools and resources to help you get to the bottom of it.
Thank you for reaching out to our Community and have a great day!
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