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0D54z0000AH8elPCQROkta Classic EngineAuthenticationAnswered2026-06-05T18:07:16.000Z2024-10-31T21:09:28.000Z2026-06-05T18:07:16.000Z

User15819880295669247131 (Customer) asked a question.

October 31, 2024 at 9:09 PM
Unable to sign in as an admin in my dev account

I have an okta dev organization with one admin only. Now I can't access the portal anymore and get this message:

 

"Sign In Denied

You do not have permission to access your account at this time. If you're wondering why this is happening, please contact your administrator."

 

I tried sending an email to community support to no avail. Also tried calling the sales support. I was able to get through to someone who gave me a different number. This second number requires a customer support account number that I can't get as the only admin user I have can't see the "My cases" page.

 

It seems that this issue could be due to the MFA now being a requirement for admins and my admin user not having it enabled prior to the rollout. I was able to log into here after a while and throughout the process it prompted me to create an mfa, which I did.

 

Even after that I still can't log in. Is there something I can do? It doesn't seem I can get through okta's support on this.

 

I tried resetting the password as well but the error still persists. 

  • 14 answers
  • 1.15K views
ZiftL.47283 and User15819880295669247131 like this.

  • Mihai Negoita - Okta (Okta, Inc.)

    Hi @User15819880295669247131 (Customer)​ , Thank you for reaching out to the Okta Community! 

     

    If you have a paid developer or production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our colleagues can investigate and confirm if the issue is related. 

    If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.  

     

    If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing purposes. 

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

     

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

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    Selected as Best

  • User17302265298778300593 (Customer)

    I am also having this same issue - and support said they cannot help with account recovery. I don't need my account recovered as I know my password and it works fine to login. My only issue is I can't get into admin dashboard and have no way to setup MFA if that is now required...

  • Mihai Negoita - Okta (Okta, Inc.)

    Hi @User15819880295669247131 (Customer)​ , Thank you for reaching out to the Okta Community! 

     

    If you have a paid developer or production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our colleagues can investigate and confirm if the issue is related. 

    If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.  

     

    If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing purposes. 

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

     

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Expand Post
    Selected as Best

  • 00u9tom7u5vSnZxAU0h1.4891624099419634E12 (COEXYA)

    Hi,

     

    I'm having the same issue. MFA has been auto-activated on the admin account, and we cannot access the admin dashboard.

    We are trying to contact OKTA directly and through the client we created the dev organization for.

     

    best regards

     

    Expand Post

  • ShawnD.10919 (Customer)

    I am having the same problem, all of my admins are locked out.

  • 00ue87fbsjVkYXTah0h1.5203653093256543E12 (Customer)

    Same issue here. No admins can login. It appears OKTA doesn't care and just wants to to be desperate enough to pay for an account with case creation permissions. I've had this account for a client for years and suddenly cannot access it.

     

    I would happily upgrade my account if I could actually login.

  • 00uj6ak4a8hTjvLoO351.5607771588671277E12 (Customer)

    I just added how we solved it at our company to this thread.

     

    Just in case, here's the verbatim:

     

    Hi folks, what we ended up doing was using the org factors API which wasn't easily discoverable, but using these we were able to activate MFA as an option on the account. Once enabled, you will be prompted in the admin app to configure your second factor.

     

    We used the following:

    POST https://{tenant}/api/v1/org/factors/google_otp/lifecycle/activate

    POST https://{tenant}/api/v1/org/factors/fido_webauthn/lifecycle/activate

     

    In order for this to work, you do need to have an API key already.

     

    Expand Post

  • EliS.30653 (Customer)

    @User17321403140758877648 (Customer)​ I have the same question. It seems like a catch 22.

     

    I'm locked out, do not have an API Key, on an unpaid developer account and support won't answer my emails. I'm not sure if I'll ever be able to recover this account that powers the authentication for my company's app. It's a nightmare.

     

    @00uj6ak4a8hTjvLoO351.5607771588671277E12 (Customer)​ do you have any insight on how to obtain an API Key without access to the Admin UI?

    Expand Post
10 of 14
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Unable to sign in as an admin in my dev account