User15796131857961278310 (Customer) asked a question.
Unable to log in as admin on sandbox
Good morning,
For a few days now, our Okta Sandbox has been down (https://dev-XXXXX.okta.com/). We're not exactly sure what the problem is, no one seems to be able to log in, not even administrators (I am an admin). We have the screen below. I tried to open a case, but since my login is no longer working, I wasn't able to send one. So this is the only way I found to get help.
We are using this sandbox because we have developed a connector in Okta, and it's important for us to have this access in order to provide technical support on this connector to our clients.
Thanks a lot in advance for your help.
Hello @User15796131857961278310 (Customer) Thank you for posting on our Community page!
Thank you for reaching out to Okta Community.
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Thank you for reaching out to our Community and have a great day!
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