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0D54z0000AH7XdhCQFOkta Classic EngineAdministrationAnswered2025-11-26T09:00:18.000Z2024-10-22T08:47:49.000Z2024-10-31T16:53:53.000Z

iklr1 (iklr1) asked a question.

System ask to conctact super administrator to access and the user is the only super administrator

Without any action (seems to) from noboidy something strange happens. When i tried to access this morning to the account panel with the super administrator user the window send an error.

 

Image is not available

 

it's italian, but it says like that:

 

"You do not have permission to access your account at the moment. For more information, contact your administrator."

 

But i am the administrator.

 

I have found this 2 hints, that i think can be the cause and the solution:

 

"the cause"

https://support.okta.com/help/s/blog/a674z000000147HAAQ/mfa-enforcement-for-the-admin-console?language=en_US

 

"the solution"

https://support.okta.com/help/s/article/Okta-admin-is-unable-to-log-into-the-Admin-console-and-getting-an-error-Sign-in-Denied?language=en_US

 

but it's impossible to access to any area of the account.

 

Basically the point is, at this state of the fact, what administrator should do to access to his area again?


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System ask to conctact super administrator to access and the user is the only super administrator