BrianR.15209 (Customer) asked a question.
Some of our users are experiencing a partially blank login screen. This is preventing them from logging in
We are using the Okta branded login screen. You can see the Okta branding on the top and bottom of the screen, but the main login section is blank.
Our application is a typical OAuth application with Authorization Code with a Proof Key for Code Exchange (PKCE) flow. For reference, we have Password login and Apple Sign-In configured. We also enabled Profile enrollment self service registration.
This issue appears to be sporadic, and we cannot replicate it on our own devices. According to the user, they were using an iPhone.
Any idea what the issue could be or how to solve it? Any further information needed from the user?
Hello @BrianR.15209 (Customer) Thank you for posting on our Community page!
This question is more appropriate for our dedicated Okta Developer Forum.
My advice would be to reach out via devforum.okta.com to take advantage of their expertise.
While we'll do our best to answer all of your questions here, this medium is more inclined towards Okta core products and features (non-developer work).
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Ask Us Anything about Workflows now thru 10/31