Hello @ct6po (ct6po)​ , thank you for contacting Okta Community.

If you are the only Super Admin of an Okta org, please email us at community@okta.com. Mention the URL of the org and the email address associated with the Super Admin account.

If you are an employee, client, student, or patient of a company or institution that requires you to use Okta Verify, you should contact the company or institution's IT Support or Help Desk team. There are many reasons why you may not receive a push notification, and from the information you provided, we can't tell exactly what is going on. However, the company or institution's IT team can look at the logs and see exactly what is failing and why.

In the meantime, I will leave you with a few articles that could prove useful:

• if it is your first time setting up Okta Verify, here is how to get started
• if you are trying to transfer Okta Verify to a new device, you can use this guide for iOS or Android

The Troubleshooter section of the Okta Verify app should give you a glimpse if there are issues with your device. Most commonly, you should check that:

• the device time and time zone are set to automatic,
• your OS is up to date,
• your Okta Verify is up to date,
• you have allowed notifications for Okta Verify,
• you have a stable network connection,
• your device is not in "sleep mode" or "do not disturb".

If you see in the Okta Verify Troubleshooter that your account is locked, disabled, or expired, or if you see a red exclamation sign for the push token, you need to contact the company or institution's IT team.

Regards. 

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