RashidA.42734 (Customer) asked a question.
Internal Server Error while logging into Dashboard
Hi,
we are getting "Internal server error" for a user, who is trying to login to Okta Dashboard, there are no events in syslog pointing to that failure.
Went through this link - https://support.okta.com/help/s/article/Users-are-getting-a-500-Internal-Server-Error-when-they-log-into-Okta-via-IWA-ErrorCode-0x80070542?language=en_US
However in our case we don't have "Desktop Single Sign-On (SSO) via Integrated Windows Authentication (IWA)". Can anyone suggest how to fix this?
Hi @RashidA.42734 (Customer) , Thank you for reaching out to the Okta Community!
I've checked status.okta.com and there is no known system issue currently.
If just one users is affected by this, it could an environmental issue.
Have them try a different browser/network/device and review their authentication flow to ensure they are using the correct URL for login.
If you have an account with us, and you are still experiencing issues after ruling out environmental factors, open a case to work with the Support Team. They'll be able to access additional tools and resources to help you get to the bottom of it.
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Hope my answer helps!
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