ykhvj (ykhvj) asked a question.
Our end-users are able perform a self-service password reset from their Okta sign-in page by selecting "Need help signing in?" and then "Forgot password?".
Question: Is there a way to make a link or menu selection for "Reset Password" once the user is already logged into the dashboard?
Our accounts are AD-mastered with Delegated Authentication to Active Directory enabled.
End user cannot Reset their Password from Okta Dashboard. But they can definitely Change Password by visiting Okta Dashboard > Account > Settings > Change Password
Thanks for the reply, @Vipul
I suspected that is what my users should see, but the troubling part is that their Settings do not include that "Change Password" section.
There must be a policy missing that is not letting AD-mastered users see the Password Change tool in Settings.
Hi Allan,
You need to configure Password Policy as below. refer - https://help.okta.com/en/prod/Content/Topics/Directory/eu-reset-password-self-serve.htm
Enable AD-mastered end users to reset their own password
You can enable self-service passwords resets for AD-mastered end users. After you have done this, the Reset Password button appears for these end users.
Notes
To enable self-service password reset for AD-mastered users:
Yes, I have seen and applied the settings in that article:
Change Password: Yes
Self-Service Password Reset: Yes
Self-Service Account Unlock: Yes
However, I wonder if that tech note is dated as my console options show nothing about "Password Rules Message, enable Users can reset forgotten AD password in Okta"
I am going to mark your answer as the best, but I will need to call Okta Support to explain why this is happening.
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Hi Allan,
You need to configure Password Policy as below. refer - https://help.okta.com/en/prod/Content/Topics/Directory/eu-reset-password-self-serve.htm
Enable AD-mastered end users to reset their own password
You can enable self-service passwords resets for AD-mastered end users. After you have done this, the Reset Password button appears for these end users.
Notes
To enable self-service password reset for AD-mastered users: