PrakashG.89821 (Customer) asked a question.
Okta AD Agent installation guide (https://help.okta.com/en-us/content/topics/directory/ad-agent-new-integration.htm) does not mention about Delegated Access required for the Service Account to be able to perform password change.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hi @PrakashG.89821 (Customer) , thank you for contacting Okta Community.
Could you please detail your question? How can we help you?
Regards.
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Hi Diana,
Recently we had performed installation of Okta AD agent. We followed the instructions provided in this online document https://help.okta.com/en-us/content/topics/directory/ad-agent-new-integration.htm.
If you go through the link, you will not find any steps related to what kind of permissions that need to be granted to the service account used for agent installation. Later we found that the password resets are failing. Then we discovered that the service account does not have delegated admin privileges on the user accounts.
Here we want to point out that why the above referred link does not specify to perform the steps to add delegated admin privileges to the service account.
Hope this clarifies.
@PrakashG.89821 (Customer) , thank you for the additional details.
If you have a paid account, you can open a ticket here to request an update to the documentation. In the ticket, mention what is missing from the documentation and how it is impacting your business.
Regards.
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