JenniferH.76671 (Customer) asked a question.
Script error when opening Outlook desktop, multiple version
We have a few users getting an error when they open Outlook or try to compose an email. For some it is stopping them from using the desktop version. It is a syntax error with URL: https://ok14static.oktacdn.com/assets/js/mvc/sentry-wrapper/sentry-wrapper.pack.7d96e455fd304040ea094acf8629.js
Does anyone know how to resolve this or do I have to put a ticket in? We are using Outlook 2016 versions 2402 & 2408
Hello @JenniferH.76671 (Customer) Thank you for posting on our Community page!
This particular error is on the Outlook client and not Okta. Please see below a few articles on how to fix this:
https://community.spiceworks.com/t/script-error-when-opening-outlook-2016-for-office-365/719609
https://support.microsoft.com/en-us/office/script-error-in-outlook-when-clicking-microsoft-office-online-from-the-shortcuts-function-a400a8e2-ca00-4d3c-b40d-8a281f5490ba
If this does not work, I would recommend to reach out to MS support for additional assistance.
Thank you for reaching out to our Community and have a great day!
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