ej67h (ej67h) asked a question.
Hi,
I am looking to see how I can help authenticate a user in an IVR to unlock a password
Scenario
1 Customer calls a phone support line and selects the option that their password needs resetting/is locked
2 Customer then has to enter a unique ID that links to their OKTA account
3 System then sends the user a OKTA push to authenticate
4 User is now authenticated and can unlock their account if needed
I was wondering is there an add on or an option to hide a PIN in the OKTA app? I don't want to ask a user to enter or say an email and I don't want to rely on them remembering this ID, it needs to be at hand on an App. Ideally it would be a 6 digit number for example that they can enter easily in the phone menu
Any thoughts/Ideas?
Thanks
Hello @ej67h (ej67h) Thank you for posting on our Community page!
I was looking for docs on this matter and I was able to find the doc below that provides guidance on an integration:
https://github.com/noinarisak/okta-twilio-ivr
Additionally if you need further assistance we recommend to leverage the Okta Developer forums for this type of questions and take advantage of their expertise.
https://devforum.okta.com/
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.