User17218244825906413784 (Customer) asked a question.
Sign in Denied when signing into admin console with Admin account
Recently when trying to login to the admin portal for our organization the Sign in Denied error started occurring for the admin account.
When submitting an email to support@okta.com there is an autoreply a case can be created on this support page.
When attempting to create a case it also ends with an error, due to some case creation permission and not possible to contact anyone from okta in order to get this sorted.
When creating a case with admin account this is the response page.
So it seems impossible to get help from Okta.
Can anyone explain how this can be resolved by using this community forum?
Hello @User17218244825906413784 (Customer) Thank you for posting on our Community page!
If you have a Free Developer/Trial account, unfortunately you do not have access to open a case with Support. Please also note that only a Super Administrator can open cases with Support, if you have a paid account and are a Super administrator please reach out to us at community@okta.com with your username and Okta URL and we will try to help you from that side.
Thank you for reaching out to our Community and have a great day!
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