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0D54z0000ABwTqOCQVOkta Classic EngineLifecycle ManagementAnswered2025-12-29T09:01:16.000Z2024-07-22T21:25:38.000Z2024-07-31T20:43:37.000Z

05a1d (05a1d) さんが質問をしました。

Okta provisioning error -- Could not verify the Salesforce administrator credentials; please confirm that these are set correctly

Hi Everyone,

  I try to configure OKTA with Salesforce for provisioning users to my salesforce sandbox. When i configure Provisioning by the API integration at Salesforce Application in OKTA, it ask for the Salesforce.com

credentials to enable user import and provisioning features. When I enter the Admin credentials it display the Error "Could not verify the Salesforce administrator login and password; please confirm that these are set correctly" .

In Okta, I set Instance Type = Sandbox

Does anyone know what could be wrong? any helps are appreciated.

 

Thanks,

Ray


  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hi @05a1d (05a1d)​ , thank you for contacting Okta Community.

     

    You can access an instructions document with custom data to help you navigate the process by accessing the Salesforce app (in the Admin console, go to Applications > Applications > Salesforce) on the Sign-On tab on the right side of the screen under "View SAML setup instructions". It can also be helpful to troubleshoot the integration by comparing what you have in Okta and Salesforce to the document.

    Screenshot 2024-07-23 at 18.24.17Another thing you can try is to reset your credentials in Salesforce. You can reference this article from Salesforce.

     

    Regards. 

    Help others in the community by liking or hitting Select as Best if this response helped you.

     

     

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  • 05a1d (05a1d)

    Hi Diana,

    Thanks for your comments. But it didn't work. SSO works fine. But failed on provisioning.

     

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Okta provisioning error -- Could not verify the Salesforce administrator credentials; please confirm that these are set correctly