HarshP.16524 (Customer) asked a question.
Mac was somehow was removed from Okta Verify, what caused it to get removed? "Encryption Keys": {"message": "Failed to find the key in keychain....}
We had a user where their machine was somehow was removed from Okta Verify.
At first glance here's what I found:
- At 3am ET (7:37 UTC) I see {"Encryption Keys": {"message": "Failed to find the key in keychain....} and "Storage Management": {"message": "Decyryption error: keyGenerationFailed(...}
- After that occurs we see a bunch of loopbacks and storage errors as seen in this blog: {:octagonal_sign: "Storage error": {"message": "Error: itemNotFound", "defaultProperties": "", "location": "OktaKeyValueStorageManager+Enrollments.swift:enrollmentKeys():264"}}
- Once I registered his device again we're no longer seeing those Storage Errors.
What caused it to get removed in the first place? It happened at 3am.
Hi @HarshP.16524 (Customer) , thank you for contacting Okta Community!
The Okta Community Questions forum isn't really meant for in-depth troubleshooting. I’ve noticed that you already have a Support ticket open. I recommend that you continue the discussion with the assigned Technical Support Engineers. They'll be able to access additional tools and resources to help you get to the bottom of it.
Regards.
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