User16693831394549339628 (Customer) asked a question.
None of our admins can log in to the Okta admin dashboard.
We only receive a 403 Forbidden page and this error in the URL:
&error=server_error&error_description=The authorization server encountered an unexpected condition that prevented it from fulfilling the request
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
May Okta Community Buzz
Stay ahead of the curve with Okta for AI Agents, new Okta Learning live sessions and labs, shout-outs, and top trending topics—all aimed at enriching your Okta journey.
Hello @User16693831394549339628 (Customer) Thank you for posting on our Community page!
Were there any changes in your environment that could cause this issue? Have you tried a different browser?
If you have a paid account with Okta I would recommend to call Okta Support for additional assistance on this matter. If you have a developer account, please reach out to our community email with the Org in question and your username.
https://www.okta.com/contact-sales/
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Ask Us Anything thru 7/14: Okta WIC leadership want to hear from you
Hello Paul,
We are using the developer version, our account is:
Redacted by Moderator
My registered email:
Redacted by Moderator
The behavior exhibited by the application is an infinite loop of redirects after the login screen between the following URLs:
/login/sessionCookieRedirect?checkAccountSetupComplete=true&token=REDACTED&redirectUrl=
Redacted by Moderator
/oauth2/v1/authorize/redirect?okta_key=REDACTED
and
/policy/second-factor?fromURI=/oauth2/v1/authorize/redirect?okta_key=REDACTED&ruleId=REDACTED&appInstanceId=REDACTED
On the enroll screen, no MFA method is presented for selection, and we are immediately redirected to the authorized and policy screens ad infinitum.
This problem started after the removal of the MFA application rule for specific groups, as we will no longer be requesting MFA for any user groups.
We have no access from any super or admin accounts, and we also don't have any valid ssw tokens to make changes via the API, although users and admins are still able to log in to the registered applications.
Any help would be greatly appreciated.
Cheers,
Daniel
Hello @User16693831394549339628 (Customer) I would recommend to reach out to community@okta.com and we will provide additional assistance from that side.