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0D54z0000A8voc1CQAOkta Classic EngineSingle Sign-OnAnswered2026-02-17T09:00:23.000Z2024-05-17T05:32:08.000Z2024-05-20T14:04:48.000Z
500 - Internal Server Error

Intermittently seeing an error message when I access an application through SP Initiated. I am unable get the reason for this message and resolution also.

 

"Looks like we have some problems on our end.........."

 

Attached the screenshot with complete error message.


  • nfmez (nfmez)

    Hello @User1573524638714754949 (Customer)​ Thank you for posting on our Community page!

     

    The error that you are seeing could indicate a miss-configuration, I would recommend to review the Okta System logs and see if there are any indications of the exact issue there or try running a SAML trace when doing the authentication to pinpoint where the error is happening.

    If you are not an admin, we recommend to reach out to your internal IT department, and they should be able to provide additional assistance on this matter.

     

    Thank you for reaching out to our Community and have a great day!

    --

    Join the discussion for the Ask Me Anything online event on May 23, 2024 with Okta Tactical Edge Product Experts

    Expand Post
    • Hello @nfmez (nfmez)​ 

       

      Thank you for looking at this question and your response.

       

      We are not seeing any failure logs in Okta and as I mentioned, this is intermittent issue.

       

      I have validated the SAML requests in both the cases and no difference.

       

      Thanks,

      Expand Post
This question is closed.
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500 - Internal Server Error