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0D54z0000A6KRhWCQWOkta Classic EngineAdministrationAnswered2025-05-24T09:00:49.000Z2024-04-19T23:14:18.000Z2024-04-30T17:40:59.000Z

6oerx (6oerx) asked a question.

April 19, 2024 at 11:14 PM
Trial account stopped working after 2 days

I have signed up for Okta account for testing. This created a trial account but the trial account got locked after 1 day.

I am trying to login to the org and getting an error Unable to Sign In.

 

The POST call to https://trialorgid.okta.com/idp/idx/identify is resulting in a 401 Unauthorized.

 

I tried to open a support case but even for that I have to login but I cannot login. I am the admin user and do not have any other user on the org.

 

I cannot upgrade, as I am not sure where to upgrade or if this is an expected issue.

 

Cannot reach support or any help. The contact us numbers goes to Sales team but sales team is unsure how to resolve this.

  • 4 answers
  • 377 views

  • Mihai Negoita - Okta (Okta, Inc.)

    Hi @6oerx (6oerx)​ ,

    Please send us an email from the address associated with your SuperAdmin account and your org URL at community@okta.com we'll look into opening a Support ticket on your behalf in order to get you unstuck.

     

    Regards.

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  • Mihai Negoita - Okta (Okta, Inc.)

    Hi @6oerx (6oerx)​ , Thank you for reaching out to the Okta Community! 

     

    Judging by the example URL you provided, it seems you misconfigured the IDP settings. 

    Try to login via the alternate URL ( https://<YouOrgName>.okta.com/login/default ) with a SuperAdmin account to then try to correct the configuration.  

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

     

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    • Mihai Negoita - Okta (Okta, Inc.)

      Hi @6oerx (6oerx)​ ,

      Please send us an email from the address associated with your SuperAdmin account and your org URL at community@okta.com we'll look into opening a Support ticket on your behalf in order to get you unstuck.

       

      Regards.

      --

      Help others in the community by liking or hitting Select as Best if this response helped you.

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      Selected as Best

  • 6oerx (6oerx)

    Thank you Mihai, just sent the note.

This question is closed.
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Trial account stopped working after 2 days