User16457121319359030123 (Customer) asked a question.
Cant open a Okta case
I have a superadmin account and trying to open a case, but the error appears:
You Do Not Have Access to Create a Case
It looks like you are authenticated as a 'Community Only User'. Please logout and login using your Okta Administrator credentials to access this page"
I tried following the article https://support.okta.com/help/s/article/assigning-the-case-admin-permission-to-okta-admins?language=en_US but even after applying the new role to my admin, i still can't create a case, the same message appears.
Hi, @User16457121319359030123 (Customer)
Thank you for posting on our Community page!
Please read these articles and ask another admin to open a case on your behalf with Support or, if you don't have any other admin, send an email to community@okta.com with your email and tenant.
https://support.okta.com/help/s/article/new-case-admin-permission-and-elevated-support-functionality-on-the-okta-help-center
https://support.okta.com/help/s/article/adding-elevated-support-contacts-on-the-okta-help-center?language=en_US
Thank you for reaching out to our Community and have a great day!
--
Join the discussion for the Ask Me Anything online event on May 23, 2024 with Okta Tactical Edge Product Experts
I also get this error after follow up the guideline, still unable to create case