bbkyq (bbkyq) asked a question.
Factor not appear in list factors when enrolled success
I already enrolled with Email factor via /api/v1/users/{userId}/factors
And when it enrolled sucess, I call API to get list enrolled factors (https://developer.okta.com/docs/api/openapi/okta-management/management/tag/UserFactor/*tag/UserFactor/operation/listFactors) but it doesn't return Email factor.
And then I tried to call API to get list supported factors (https://developer.okta.com/docs/api/openapi/okta-management/management/tag/UserFactor/*tag/UserFactor/operation/listSupportedFactors)
and it doesn't contain Email factor.
I'm not sure that user just enroll supported factor (in list supported factors) or when we enrolled success, it'll add into list of supported factor.
Thank you !
Hi, @bbkyq (bbkyq)
Thank you for posting on our Community page!
Please see this article and let us know if it pertains to your use case:
https://support.okta.com/help/s/article/sms-factor-not-showing-up-in-api?language=en_US
Thank you for reaching out to our Community and have a great day!
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