User17110097841436695411 (Customer) asked a question.
The administrator of the Okta console is no longer available
Hello all !
I hope everyone is fine !
For a little bit of context, our company is a Data Factory and we're building websites and apps for our customers.
For one of those, we managed the authentication of their users via Okta.
I'm reaching you today because the former administrator of the Okta console left our company.
I'm the only one with an access to the console but I'm not the administrator so I can't do a lot of things and I have to do some user management for our client.
Only an administrator can open a support ticket and I'm a bit lost at the time.
Can anyone help me please ?
Thanks in advance,
Yours,
Nicolas.
Hi Nicolas,
Thanks for contacting the OKTA community.
You need to raise this case with OKTA team so that they can make you the Admin.
For this you can contact support by calling one of the following numbers:
Hello Jijo,
Thank you very much for the answer !
I just called the support but since I'm not an admin, they can't do anything for me ...
Is anyone has an other solution ? Maybe the Okta team ?
Thanks again !
Yours,
Nicolas.
Hi, @User17110097841436695411 (Customer)​
Thank you for posting on our Community page!
Please reach out to your Account executive to open a case on your behalf.
Thank you for reaching out to our Community and have a great day!
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Ask the Experts: Okta Device Access Product Team Now Thru 3/22
Hi Laura !
Thanks for your answer !
I don't have an Account executive because I'm the only one remaining on this project.
But I managed to handle the situation ! Eveyrthing is good now 🙂
Thank you and have a nice day !
Nicolas.