GregB.99507 (Customer) asked a question.
I have two customized brands in our Okta org - let's call them foo.org and bar.net. When I create user@foo.org and assign them to the application "Google Workspace - Foo", they're provisioned in Foo's Google Workspace; likewise, user@bar.net gets assigned to the application "Google Workspace - Bar" and is provisioned in Bar's Google Workspace.
I have customized the "User Activation" email template for both the foo.org and the bar.net brands (under Customizations / Brands / <brand> / Emails / "User Activation" template). However, when I create a new user in Okta, they're just receiving the default User Activation email, not the customized mails that I've configured.
How can I get these new accounts to receive the customized emails, instead of the default? I'd like new foo.org employees to have an exclusively foo.org experience, for example, but right now they're not
Some additional information:
I've found that if I create the user in the Admin console, but don't activate them, then if I activate them via the API it will work properly.
For example, I created greg@foo.org in the console, then from a command line I did:
curl -i -X POST -H "Authorization: SSWS <my API key>" "https://okta.foo.org/api/v1/users/<UID of new user>/lifecycle/activate?sendEmail=true"
This activated the user, and sent them the custom User Activation template I'd set up for the foo.org brand.
I'd rather not have to use the API to activate users, though, just to get the custom email templates to work. Is there a way to solve this through the regular admin console, or perhaps with workflows?
Hi @GregB.99507 (Customer) . Based on your last reply, you could have a flow that starts with user created, get the user ID, and use it with a activate user card, with the option to send or not an email as well.
It would look something like this:
And you can add more actions to it if needed, depending on your actual needs.