User17076461694564171789 (Customer) asked a question.
As a developer, I need to enable multiple features that seems to be available only to the support team
Hey everyone,
I work at a company that has a complimentary solution to OKTA's identity services and in order to do some test I've created a dev account from which I connect to my company's services.
I've hit a wall with multiple features simply not existing in my tenant of OKTA:
- Factor Sequencing
- Custom IdP Factor Authentication
In order to include those in my tenant it seems that I need to contact the support team of OKTA, but as I try to open a case with them I get a "You Do Not Have Access to Create a Case" message , saying I need to contact my tenant's administrator. Which is quite mind-boggling as I'm the administrator.
I don't see a way to open a case with the support team.
Has anyone encountered this before?
Hello @User17076461694564171789 (Customer) Thank you for reacting out to our Community!
For this type of request please reach out to our community email community@okta.com with your username and Org URL, and we should provide additional assistance from that side.
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