User17017625131441426534 (Customer) asked a question.
Dear team,
I have an portal developer: https://dev-61660892.okta.com/ and domain account: @ttsi.com.vn
First, I integrated okta with Active Directory.
After that, I enable sync password.
And then, I can not sign in to okta dashboard with any trying.
Please help me to check and guide me how to sign in.
Regards,
Hiep Au
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi! What are the logs indicating for the user that you are testing with? You should have at least one account that is "Okta Mastered" so that you can login and validate the logs for the user you are testing the Sync Password feature with. I will say that in my own experience, it is best to utilize Delegated Authentication if that is possible in your case, depending on your needs.
This link, Synchronize Passwords, has a ton of information that will help ensure it is the right solution for you along with some first-level troubleshooting steps.
Thanks! Please let us know if you have any more questions or concerns.
Thank you for your answer. But unfortunately, at first I registered an account with the email aphiep@ttsi.com.vn, which coincided with the AD domain I had integrated with. After I turned on password sync, I couldn't log in with that account and I thought it was also the master account. Do you have any other way for me to log in?
Hi @User17017625131441426534 (Customer) Thank you for reaching out to the Okta Community!
You will need to have one of your other SuperAdmins disconnect your account from the AD integration, then trigger a password reset for you so you can get in and review/correct your configuration.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Ask the Experts: Now Thru 1/31 Okta FastPass Engineering and Product Teams Answer Your Questions
Hi Mihai Negoita,
Unfortunately, I can't log in with any accounts at the moment. Can you help me contact the development team to reset the password of account aphiep@ttsi.com.vn and disconnect from AD.
Regards,
Hiep Au
Please email us at community@okta.com with your details (Name,username/email, Okta Org URL) and we can look into opening a support ticket to get you unstuck.
Regards.
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Ask the Experts: Now Thru 1/31 Okta FastPass Engineering and Product Teams Answer Your Questions
Hi Mihai Negoita,
Many thanks with your answer and I will email to community@okta.com
Regards,
Hiep Au