User16866406736237360660 (Customer) asked a question.
Okta Verify installed on Android with Managed configuration report the device as unmanaged
Hello,
I'm installing Okta Verify on an Android device with Work Profile with a managed configuration with the device serial number, and the correct management hint.
However the device will appear as not managed on Okta. I've double check my managed configuration and it's correctly applied on the okta verify app but the device won't be seen as managed. Am I missing something?
Best,
Hello @User16866406736237360660 (Customer) Thank you for reacting out to our Community!
Have you setup proper policies in Okta? Please see our documentation on how to setup policies below:
https://help.okta.com/en-us/content/topics/devices/devices_configure_omm_policies.htm
Please also see our doc on Known issues below:
https://help.okta.com/en-us/content/topics/devices/devices_omm_known_issues.htm
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Hello,
So we're not using OMM, only Okta Verify + Managed Configuration as explained here:
https://help.okta.com/oie/en-us/content/topics/identity-engine/devices/config-device-mgmt-mobile.htm
I've set it up correctly for iOS and the device will show as managed in Okta, however for Android, I can see the UDID and IMEI set by my EMM in Okta, but the device status will not change to managed, it will stay unmanaged.
I believe my setup is correct as the UDID and IMEI value are properly updated.