NestorP.82216 (Customer) さんが質問をしました。
I set a federated case OKTA to OKTA and everything is working correctly. Still, when the customers try accessing our OKTA app via their OKTA dashboard, a pop-up asks them to set up an account to access our OKTA dashboard.
The only options are to add an account and not now, they have been using the not now option since there is no need for them to access our OKTA dashboard.
How can I disable this pop-up?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @NestorP.82216 (Customer) , Thank you for reaching out to the Okta Community!
If I’m not mistaking, that prompt is caused by the Okta Verify for Desktop app in conjunction with the authentication policies you have in place on that org.
You will need to review you Global and App level policies to determine at what part of the login flow the user is required to use MFA and from there decide if the policy should be disabled or not in accordance to your security requirements.
I recommend noting the time of the login attempt, then reviewing the Okta System logs to perhaps identify the policy that was triggered when the user tried to sign in. That should make it easier than reviewing each policy individually if you have multiple policies in place.
Here is some documentation for more details about policies and system logs:
https://help.okta.com/oie/en-us/content/topics/identity-engine/policies/about-okta-sign-on-policies.htm
https://help.okta.com/oie/en-us/content/topics/identity-engine/policies/about-app-sign-on-policies.htm
https://help.okta.com/en-us/content/topics/reports/reports_syslog.htm
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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