CengoC.09716 (Customer) さんが質問をしました。
Hi Team,
We are unable to open any case from help center portal, even I tried with super administrator account and owner account.
It gives me an error like 'You don't have acceess' which is really weird.
Could someone let me know if there is an option to enable this feature again ?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @CengoC.09716 (Customer) , Thank you for reaching out to the Okta Community!
While I was researching this issue, I noticed that there already is a support case open for the issue on your behalf.
Please continue working with the assigned Support Engineers to get this sorted out. They'll be able to access additional tools and resources to help you get to the bottom of it.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Ask Away: OIG Product Experts Answer Your Questions Thru Thur., Dec 14
Hello Mihai, i totally understand your point of view but we are unable to access support cases URL that's why we are unable to answer or close tickets.
That's the main issue.
I attached the ss.
Now that a ticket is being processed, communication is handled via email until the matter is resolved.
Please check your inbox for emails received from the support team and leverage those for any replies that might be required.
You can also contact support via phone at (800) 219-0964, to discuss the matter further.
Regards.
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Ask Away: OIG Product Experts Answer Your Questions Thru Thur., Dec 14