2ynbr (2ynbr) asked a question.
I am looking for guidance on Okta self service reporting, which can show details on below over a period of time.
1. The number of users using self-service Okta portal for Password reset/Account unlock.
2. The number of users using admin help (e.g. - calling helpdesk/service Desk)
Is there any in-build report exists today to verify above requirements.
Hi
For 1, you can get this from the system logs. Build a workflow that looks at the logs for the specific event you are interested in. Build a table to show those events. Then use that table as a CSV to report them outside of Okta
For 2, no. How would Okta know if someone has called the helpdesk ?
Thanks Niall for your reply. For the first one I got a specific event --
Use the Search query eventType eq "system.sms.send_password_reset_message" or eventType eq "system.email.password_reset.sent_message"
But for the 2nd one I was thinking it should log event with some admin credentials, which might help to find out the numbers.
Hi Divyendu,
Thanks for contacting the OKTA community.
For OKTA self service reporting for password reset/account unlock, please refer this link: https://support.okta.com/help/s/article/okta-password-reset-report?language=en_US
For any other logs you can refer this link: https://help.okta.com/oie/en-us/content/topics/reports/syslog-filters.htm
Thank you Jijo. This was helpful. I got some clue around that. But again event type is system.sms.send_password_reset_message.
and probably we are assuming whoever tries the mobile message ultimately will go through the rest of steps and complete the password reset?
Does Okta is logging any event/field type which can determine if a specific user used any admin credentials instead of self-service options for Password reset?
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Hi Divyendu,
Thanks for contacting the OKTA community.
For OKTA self service reporting for password reset/account unlock, please refer this link: https://support.okta.com/help/s/article/okta-password-reset-report?language=en_US
For any other logs you can refer this link: https://help.okta.com/oie/en-us/content/topics/reports/syslog-filters.htm